Terms and Conditions of Use

PRELUVD TERMS AND CONDITIONS

Last Updated: [Insert Date]

Welcome to Preluvd. These Terms and Conditions (“Terms”) govern your use of our website preluvd.co.zw, mobile applications (“Apps”), and related services (collectively, the “Platform”). By accessing or using the Platform, you agree to be bound by these Terms.

If you do not agree, please do not use our Platform.

1. ABOUT PRELUVD

Preluvd is an e-commerce platform that enables users to buy and sell pre-owned and new items. The Platform includes the website (preluvd.co.zw) and mobile applications operated by Preluvd (“we,” “us,” or “our”).

2. ELIGIBILITY

To use Preluvd, you must:

  • Be at least 18 years old, or
  • Use the Platform under the supervision of a parent or legal guardian

By using Preluvd, you confirm that you meet these requirements.

3. ACCOUNT REGISTRATION

To access certain features, you must create an account.

You agree to:

  • Provide accurate and complete information
  • Keep your login credentials secure
  • Be responsible for all activity under your account

We reserve the right to suspend or terminate accounts that provide false information or violate these Terms.

4. BUYING ON PRELUVD

When purchasing items:

  • You agree to pay the full listed price, including any applicable fees
  • Product descriptions are provided by sellers; we do not guarantee accuracy
  • Payments must be made through approved payment methods on the Platform

Preluvd may intervene in disputes but does not guarantee resolution outcomes.

5. SELLING ON PRELUVD

As a seller, you agree to:

  • Provide accurate descriptions and images of items
  • Ensure items are lawful and not prohibited
  • Fulfill orders promptly

You may not list:

  • Counterfeit or illegal goods
  • Stolen items
  • Items that violate intellectual property rights

We reserve the right to remove listings or suspend sellers who violate these rules.

6. FEES AND PAYMENTS

Preluvd may charge:

  • Listing fees
  • Transaction commissions
  • Payment processing fees

All fees will be clearly communicated before they are charged.

We are not responsible for delays caused by third-party payment providers.

7. SHIPPING AND DELIVERY

  • Sellers are responsible for shipping items within agreed timelines
  • Delivery times are estimates and not guaranteed
  • Risk may transfer to the buyer upon dispatch (unless otherwise stated)

Preluvd is not liable for shipping delays or losses caused by third-party couriers.

8. RETURNS AND REFUNDS

Return policies may vary by seller.

Buyers should:

  • Review seller return policies before purchasing
  • Raise disputes within a specified timeframe

Refunds may be issued where:

  • Items are significantly not as described
  • Items are not delivered

We reserve the right to make final decisions on disputes.

9. PROHIBITED USE

You agree not to:

  • Use the Platform for unlawful purposes
  • Post false, misleading, or harmful content
  • Interfere with the Platform’s functionality
  • Attempt unauthorized access to systems

Violation may result in account suspension or legal action.

10. INTELLECTUAL PROPERTY

All content on the Platform (excluding user-generated content) is owned by Preluvd or its licensors.

You may not:

  • Copy, reproduce, or distribute content without permission

By posting content, you grant Preluvd a non-exclusive, worldwide license to use it for Platform operations and marketing.

11. PRIVACY

Your use of the Platform is also governed by our Privacy Policy, which explains how we collect and use your data.

12. LIMITATION OF LIABILITY

To the maximum extent permitted by law:

  • Preluvd is not liable for indirect, incidental, or consequential damages
  • We do not guarantee uninterrupted or error-free service
  • We are not responsible for user conduct or third-party services

13. INDEMNIFICATION

You agree to indemnify and hold Preluvd harmless from any claims, damages, or expenses arising from:

  • Your use of the Platform
  • Your violation of these Terms

14. TERMINATION

We may suspend or terminate your account if:

  • You violate these Terms
  • We are required to do so by law
  • Your use poses a risk to the Platform or other users

15. CHANGES TO TERMS

We may update these Terms at any time.

Changes will be effective upon posting. Continued use of the Platform means you accept the updated Terms.

16. GOVERNING LAW

These Terms are governed by the laws of Zimbabwe.

Any disputes shall be resolved in the courts of Zimbabwe.

17. CONTACT US

For questions or concerns, contact us at:

Email: customerservice@preluvd.co.zw
Website: preluvd.co.zw

By using Preluvd, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.